Shipping policy
Order Processing
All products are made to order. Orders are typically processed and produced within 2-7 business days before shipment.
Processing times may vary depending on product type, order volume, and seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout based on the products ordered, destination, and shipping method selected.
Estimated Delivery Times
Delivery times vary by product and destination.
Typical estimates after production are:
- Canada: 3- 10 business days
- United States: 3 - 8 business days
Some products may arrive sooner or later depending on the fulfillment partner and shipping carrier.
Multiple Items
If your order contains multiple products, items may be shipped separately and arrive on different dates.
Tracking Information
Tracking information will be provided by email once your order has been shipped.
Delays
Delivery estimates are not guaranteed. Delays may occur due to:
- Carrier disruptions
- Weather conditions
- Customs processing
- Holidays and peak shopping periods
- High order volumes
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or you experience a delivery issue, please contact us within 14 days of delivery with photos and order details so we can assist.